Email: Office Phone: 905.629.3701

TSI Group Inc Logo

We are thrilled to partner with a leading lifestyle retail organization. Our client has been a Canadian “boutique retailer” since 1979 and has experienced consistent growth over the years which can be attributed to innovation and excellent customer service, becoming a respected retailer known for top-of-the-line equipment and fashion.

Location: Vaughan, ON

Director of Supply Chain

The Director of Supply Chain oversees the strategic direction and operational efficiency of all Supply Chain activities within the organization, encompassing 3PL, retail distribution operations as well as inbound/outbound and e-commerce shipping. This entails managing relationships with providers, vendors, and internal stakeholders to ensure timely and cost-efficient product delivery and movement of stock. With P&L responsibility, the role involves budgeting, risk management, forecasting, and planning.


  • Develop & oversee logistic processes, implementing ongoing improvement plans & strategies
  • Cultivate a robust partnership with third-party distribution providers and internal stakeholders
  • Spearhead and implement continuous improvement efforts with third-party distribution providers
  • Create or enhance the S&OP process for better forecast accuracy and customer service levels
  • Oversees the growth and management of the e-commerce program
  • Direct and manage budgeting and forecasting activities for the department
  • Oversee inbound and outbound freight and customs management and execution
  • Provide supervision, coaching, and training to direct and indirect reports
  • Ensure relationships with ground and ocean carriers are well maintained, and service levels are consistent
  • Manage 3rd party relationships; primarily with transportation providers but also distribution and freight payment providers
  • Manage final mile delivery to customers to maximize customer experience while maintaining budgets
  • Partner with the other department teams to ensure proper execution of all transportation requirements
  • Initiate comprehensive RFPs to optimize transport budget and service quality
  • Support Finance to ensure accurate and timely information is provided to facilitate payment of carriers and metric reporting
  • Execute Service Levels as required by the business
  • Address and resolve any issues from internal and external customers in a timely fashion
  • Develop and monitor metrics and analyze data to assess performance and implement improvements
  • Improve Business Intelligence to identify further opportunities to enhance service and reduce costs

Experience, Qualifications & Attributes

  • BS/BA in Business Administration or major in related curriculum
  • 5 plus years of distribution and transportation management experience
  • Experience with customs brokers, transportation/logistics providers and partnership with 3PL’s
  • CITT designation is an asset
  • ERP experience is required, training in Dynamics D365 is considered an asset
  • Solid skills in Microsoft Office applications
  • Highly developed interpersonal, analytical and conflict resolution skills; and the ability to develop solid internal and external relationships.
  • Ability to work in a fast-paced environment
  • Ability to interface with company, vendors and service providers senior management.
  • Excellent negotiation, presentation, verbal and written communication skills
  • Committed to 100% accuracy
  • Excellent communication skills with the ability to communicate with tact and diplomacy
  • High energy level with a strong work ethic
  • Strong sense of urgency in dealing with business and staff needs
  • Naturally curious with strong investigative skills
  • Excellent organizational skills to prioritize workload to achieve results in a constantly changing environment
  • Strong relationship-building skills with an ability to work collaboratively in a team environment
  • Detail oriented with a positive, professional, and responsible attitude

We thank all interested parties but only those selected will be contacted to move forward.

Interested in an Opportunity?